Terms & Conditions

Terms & Conditions

  1. General
  • This website is operated by Amberozia Limited (“Amberozia”, “our”, “us”). The website address is amberozia.com.
  • By visiting or shopping at this site including placing order with an offline order form downloaded from this site customers are agreeing to the terms and conditions set out below. The terms and conditions are subject to change at any time without prior notice.

 

  1. Products and Services
  • All products and services referred to on this site are subject to availability and may be withdrawn at any time without prior notice.
  • Amberozia reserves the right to decline any order we may, in our opinion, consider unreliable upon having checked the payment details submitted for that particular order.
  • Amberozia makes no representation that any product or service referred to on this website is available in any other location.
  • Amberozia shall make every effort to ensure that all product prices, details and sizes on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Amberozia’s acceptance at its sole discretion and stock availability.

 

  1. Title of Products
  • Amberozia will deliver the products according to the instruction of customers. All title of ordered products will be passed to customers when order is dispatched by Amberozia.

 

  1. Delivery and Charges
  • Delivery will be made within 4 working days after receiving cleared payment.
  • Amberozia will effect delivery to Hong Kong Island, Kowloon, and the New Territories of the Hong Kong Special Administrative Region.
  • Delivery to postal box or hotel is not accepted.
  • Except for terms and conditions hereinafter provided and purchases from selected concession counters, customer with purchases of HK$1,000 or above can enjoy free delivery service.
  • For purchase amount less than HK$1,000, delivery service can be provided at HK$30 per destination.
  • If no one accepts the delivery at the requested delivery address on the delivery date, customer will be required to arrange for self-pickup at Amberozia Showroom at Unit 201, 2/F, Tung Chai Building, 86 Wellington Street, Central, Hong Kong. Tel: 2668 6196.
  • All goods consigned for delivery service must be collected within 3 months (from the date of the order being signed). Amberozia shall reserve the right to discard, dispose and/or donate the undelivered goods after the aforementioned period without prior notice.

 

  1. Return & Exchange Policy
  • Customers are required to contact Amberozia via cs@amberozia.com or (852) 2668 6196 for product return arrangement.
  • Request for goods return will be accepted within 7 days of delivery, and goods must be returned in their original packaging and in an unworn, unused, and undamaged condition.
  • Customers are required to present the goods in person alongside their original sales receipt. Third party requests will not be entertained.
  • Request for goods return will not be accepted if the goods are found used, altered or damaged due to improper use.
  • Refund to purchases originally made by credit card will only be made to the same credit card. Please present your credit card payment slip for refund arrangement.
  • Delivery charges cannot be refunded.
  • Amberozia reserves the right to accept any request for goods exchange.
  • Should there be any dispute, Amberozia’s decision shall be final.

 

  1. Privacy Policy
  • When customers shop with Amberozia, customers are required and agree to furnish Amberozia with their personal data. If the personal data is incomplete or incorrect, Amberozia may not be able to provide the requested services.
  • Amberozia shall keep customers’ personal data confidential at all times and shall fully observe the Personal Data (Privacy) Ordinance of the Hong Kong SAR (the “Ordinance”) in collecting, maintaining and using customers’ personal data. In particular, Amberozia observes the following principles:
    • Personal data is collected for the purposes of sales of products, provision of customer services and delivery services.
    • All practical steps will be taken to ensure that personal data is protected against unauthorized access and will be retained for a reasonable period only.
  • By using the on-line payment service, the information that customers submit may be used by the banks for the purpose of the bank facility (‘on-line payment tools’) and their respective operation.
  • Under the Ordinance, customers have the right, for a reasonable charge, to check, access and correct the personal data held by Amberozia. For such request, customers should contact Amberozia via cs@amberozia.com or by post at the following address: Unit 201, 2/F, Tung Chai Building, 86 Wellington Street, Central, Hong Kong.

 

  1. Use of Cookies
  • Amberozia uses cookies or tiny pieces of information stored on computers to verify the identity of customers. There are cookies for logged in users. If customers want to disable the cookies, they may do so by changing the respective settings on their web browser.

 

  1. Linked Website
  • This site may contain links to other websites which are not maintained, controlled or endorsed by Amberozia and for which Amberozia are not responsible. Amberozia disclaims any responsibilities and liabilities when customers access any of these links.

 

  1. Disclaimer of Warranties and Limitation of Liabilities
  • This site, and any contents of this site, is provided on an “as is” basis. To the extent permitted by applicable law, Amberozia makes no representations or warrants of any kind, express or implied, as to the operation of this site or contents or products included on this site. Amberozia does not warrant that this site or emails sent by Amberozia are free of viruses. Amberozia is not liable for any damages of any kind arising from the use of this site. If any provisions of these disclaimers or exclusions shall be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

 

  1. Copyright and Trademarks
  • Amberozia and other parties own the trademarks, service marks, product names and images, logos displayed on this site. The use of them is strictly prohibited unless prior written consent is obtained from Amberozia or such other parties. Contents of this site incorporated herein are protected by copyright held by or licensed to Amberozia and may not be reproduced, stored in a retrieval system, distributed or used in any way without prior written consent of Amberozia.

 

  1. Applicable Law
  • The laws of the Hong Kong Special Administrative Region shall govern the interpretation of these terms and conditions and resolution of any dispute that may arise as a result of usage of this site.